Sylvan Software - Technical Support

Customer Support from Sylvan Software

If you encounter problems installing or running any of our software programs, we are here to help.

First, refer to your product User's Manual- the answer you're looking for might already be there.

Then check here to see if we have listed the answer to your problem, there are links above for specific software programs.

Next, write down the sequence of events that led to the problem you're having (e.g., got an error message, etc.). Please be very specific about the problem you are having and note any error message or error number that have appeared.

How to Contact Us:

Technical Support is available from 10 AM - 4 PM Mountain Time, Monday through Friday at (719) 495-4145. Please call from a telephone located near your computer.

FAX support is available from 10 AM - 4 PM Mountain Time, Monday through Friday at (719) 532-9993. Please send it "Attention: Technical Support" for the fastest response.

Mail: Sylvan Software Attention: Technical Support 6825 Silver Ponds Heights Road, #111 Colorado Springs, CO 80908 , Attention: "Technical Support".

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Sylcount® IV 2.0.0.1 Update for Sylcount® IV Gold and Lines Only version 2.0/2.0.0

This release of updated files for Sylcount® IV 2.0.0, Gold and Lines Only editions incorporates three improvements.

First, changes have been made to better count new formatting codes in files produced by Word 2000 and XP. This change increases the accuracy when counting files with headers, footers, and when performing simple page counts of a document.

The third change eliminates an obscure over counting problem that could occur when documents produced by Word 2000 and XP, and saved as .RTF files, were then resaved or counted on a system that had Word 97 installed.

These updates are part of Sylvan's commitment to providing you with the most accurate software possible.

If you are currently using Sylcount® IV Gold or Lines Only version 1.0 or 1.0.1, it is imperative that you purchase the very affordable Special Update because of recent changes Microsoft has made to format codes in Word. If you purchased after 03/13/03 you do not need the upgrade, you have the latest version. Click here to order.

Microsoft has recently made changes to format codes in Microsoft Word. Sylcount® III is now an obsolete program. If you purchased Sylcount® III, you are eligible for the upgrade price to Sylcount® IV Gold or Sylcount® IV Lines Only. For further information, see "What's New," or "Ordering Information."