Keyboard Abbreviation Expanders
Digital Dictation & Transcription
| View Shopping Cart & Checkout |
Copyright
© 2009, Sylvan Software
Sylcount® IV
FREQUENTLY ASKED QUESTIONS
PROBLEM INSTALLING OR UNINSTALLING SYLCOUNT IV
ERROR IS OBJECT VARIABLE OR WITH BLOCK VARIABLE NOT SET
FILE IS READ ONLY ERROR MESSAGE
NORTON ANTIVIRUS OR NORTON SYSTEMWORKS AND Sylcount® IV
NOT ABLE TO VIEW NETWORK DRIVES IN Sylcount®
SERVER THREW AN EXCEPTION OR AUTOMATION ERROR
Sylcount® IV RUNS EXTREMELY SLOW WHEN COUNTING FILES
Sylcount® IS NOT COUNTING CORRECTLY
I BELIEVE THERE IS A COUNTING DISCREPANCY BETWEEN SYLCOUNT IV AND A MANUAL COUNT OF MY DOCUMENTS
INSTALLING Sylcount® IV ON A NEW COMPUTER
WORD CANNOT CONVERT TEMPLATE FILE
SYLCOUNT IV IS NOT COUNTING ALL OF MY HEADERS AND FOOTERS IN WORD 2003
CANNOT OPEN OR START WORD OR WINWORD
SYLCOUNT IV COULD NOT COUNT SELECTED FILES, IT MAY BE A PROBLEM WITH WORD
WORD 2003 AND SECURITY SETTINGS
WORD 2007 AND SECURITY SETTINGS
RUNNING SYLCOUNT IV IN WINDOWS VISTA AND WINDOWS 7
COMPUTER ASSOCIATES ANTIVIRUS SOFTWARE IS REPORTING A PROBLEM OR DISABLING SYLCOUNT IV
HOW DO I SAVE MY SYLCOUNT IV COUNTING OPTIONS?
PROBLEM INSTALLING OR UNINSTALLING SYLCOUNT IV
Internet Explorer should be set as the default browser for installation purposes. You can switch back to another browser after installation. Open Internet Explorer, click Tools, Internet Options, Programs, check the box to set Internet Explorer as the default browser.
When downloading your program, Internet Explorer will give you the option to Run or Save, choose Save and locate a folder on your C: drive or just save it to C: Your browser may also say that this type of file may be unsafe for your computer. That is because it is an executable file. All software programs use executable files to install.
Do Not save the install file to the Windows Desktop screen. See Downloading 101 for complete instructions on downloading a file.
http://www.sylvansoft.com/allproducts.htm
Windows
98, 2000, XP Home users: Locate the folder where you downloaded the
above file. To uninstall, right click, Properties, Unblock file. Double
click and select Remove. To install, right click, Properties, Unblock
file. Close dialog box. Double click and install. If you were using a
Demo version, double click and choose Upgrade.
Windows XP Professional, Vista 32 or 64, Windows 7:
Vista and Windows 7 users should disable the User Account Control in Control Panel. Vista and Windows 7 users may also need to right click, select the Compatibility tab and change the compatibility mode to Windows XP, SP-3.
Locate the
folder where you downloaded the installation file. To uninstall, right
click, Properties, Unblock file. Close dialog box. Right click, run as
Administrator to uninstall. If you do not have a Windows password or do
not know your Windows password, cancel, double click the install file
and select Remove. If you were using the Demo version, double click the
install file and choose Upgrade.
The Instruction Manual is located within the program. Click on the "Program Info and Misc." tab, then click on Sylcount® Help.
Sylcount® IS NOT COUNTING CORRECTLY
Are you using
the current version of Sylcount® IV? The current version 2.0.0 incorporates
the latest format codes changes made by Microsoft. If you do not have
the current version , you may order the upgrade online at
http://www.sylvansoft.com/spell-check-line-count-upgrades.htm
Are you counting converted files or documents from another word processing program. Sylcount® IV counts Word 97,2000,2002 and 2003 documents only. Word 2007 documents need to be saved as a .doc file. You can change the default save in Word 2007.
Are you comparing Sylcount® to Microsoft Word? Compare alphanumeric characters only without spaces. Microsoft Word counts blank lines. Sylcount® does not count blank lines.
Some occurrences for this message can be the following:
Problem: Files that are saved as .dot (template) files in Word rather than .doc documents are a problem. Word cannot convert a template file to rtf. Solution: Resave documents as .doc files rather than template files.
Solution in Word 2003: Open Word 2003, select Tools, Options, Security, Macro Security. Under the Trusted Publishers tab select Trust all add-ins and templates and Trust Access to the Visual Basic Project, then OK. Select Macro Security again, select the Security Level tab and set to Low, then OK.
For Word 2007 see Word 2007 and Security settings below.
ERROR IS OBJECT VARIABLE OR WITH BLOCK VARIABLE NOT SET
If you have Norton, disable the Office Plug-in box in Norton.
Solution in Word 2003: Open Word 2003, select Tools, Options, Security, Macro Security. Under the Trusted Publishers tab select Trust all add-ins and templates and Trust Access to the Visual Basic Project, then OK. Select Macro Security again, select the Security Level tab and set to Low, then OK.
For Word 2007 see Word 2007 and Security settings below.
Word 2003 users see Word 2003 and Security Settings here.
For Word 2007 see Word 2007 and Security settings below.
NORTON ANTIVIRUS, NORTON SYSTEMWORKS, INTERNET
SECURITY (SYMANTEC) AND Sylcount® IV
Known problems with Norton products and Microsoft Word can be found at http://support.microsoft.com. Disabling the Norton Office plug in should solve most problems.
Norton Antivirus users may receive erroneous errors if the Norton Office Plug-In box is checked. The easiest solution is to disable the Office Plug-In in Norton. If you still experience problems, please go to the Microsoft link below for resolution.
http://support.microsoft.com/kb/329820/en-us
FILE IS READ ONLY ERROR MESSAGE
Check properties on the file and the folder. Make sure folder is not password protected.
Word 2003 users Open Word, select Tools, Options, Security, Macro Security. Under the Trusted Publishers tab select Trust all add-ins and templates and Trust Access to the Visual Basic Project, then OK. Select Macro Security again, select the Security Level tab and set to Low, then OK.
For Word 2007 see Word 2007 and Security settings below.
If you receive the error again, click the link below and follow Microsoft's instructions:
http://support.microsoft.com/kb/922849/en-us
When attempting to count documents in Word, you receive the error message "could not open file" and the counting process terminates. Norton antivirus software may be blocking access to Microsoft Word. To alleviate the problem, close Norton antivirus software or uncheck all option boxes in Norton. If an Office Plug In box is checked in Norton antivirus software, be sure to uncheck this box.
Complete information regarding Norton and Word click the Microsoft link below:
http://support.microsoft.com/kb/329820/en-us
If the above changes do not resolve the error follow the instructions for your version of Word under RTF Security error message entry on this page.
RUNTIME ERROR 68 DEVICE UNAVAILABLE
Windows may
display a runtime error if you were counting from a device that is not
available, such as a floppy, CD, flash or thumb drive. Insert the device
and start Sylcount IV. If you receive the same message, proceed to the
next step.
If you created
a default counting folder in Sylcount and that folder is no longer available
or has been deleted, recreate the folder or reconnect to the drive where
the folder is located and start Sylcount IV. If you receive the same message,
proceed to the next step.
Your device location may have been renamed, i.e. external hard drive was F: and is now G: Rename the drive.
If that does not eliminate the error message, go to the Sylcount® IV folder and delete the ScIVGold.cfg or ScIVLO.cfg file. You will have to set up your counting and billing options again when you delete this file.
If you receive the error message again, locate the ScIV___20.exe installation file on your CD or the folder where you saved the download install file and run the installation again. Select Repair and reboot your computer.
INSTALLING Sylcount® IV ON A NEW COMPUTER
First uninstall Sylcount IV from old computer. Connect to the Internet. Open Control Panel, Add/Remove Programs, choose Remove to uninstall Sylcount IV and move the install authorization back to the Sylvan web server for future availability.
Reinstall on new computer using your order #, product ID and password. See Problems Installing or Uninstalling on this page for specific instructions regarding downloading, installing from a CD and how to install to your version of Windows.
To uninstall the Download or CD versions, connect to the Internet. Double click on the ScIVG20.exe or ScIVLO20.exe file to uninstall or go to My Computer, Add/Remove programs.
NOT ABLE TO VIEW NETWORK DRIVES IN Sylcount®:
You have to map a network drive before you can view it.
Open Windows Explorer, click on your C: drive and click on the "Map
Drive" button, you can assign the remote network drive to a local
drive letter. Then that letter will appear in Sylcount® IV "Drives"
drop down box and you can navigate the remote disk to whatever your permissions
allow.
WORD CANNOT CONVERT TEMPLATE FILE
Word cannot convert a template file to rich text format. Resave your template as a .doc file.
FILE
NEEDS TO BE SAVED USING Sylcount® (rtf) CONVERTER ERROR MESSAGE.
IF YOU ARE NOT THE AUTHOR OF THIS FILE OR FILE IS NOT FROM A TRUSTED
SOURCE, USING CONVERTER MAY POSE A SECURITY RISK.
The solution to the above Microsoft security error is to apply the latest service pack for your version of Microsoft Word or the latest hotfix for the above message.
If you use Word 2002, click the link below and follow instructions: http://support.microsoft.com/kb/840662
Word 2003 users, open Word. Select Tools from the toolbar, select Options, Security, Macro Security, choose Low. Under the Security dialog box select the Trusted Publishers tab. Check both boxes at the bottom of the box for "Trust all installed add-ins and Trust access to Visual Basic Project. Choose Ok, Ok.
If you use Word 2003 and the above changes do not resolve the error message, click the link below and follow instructions for the hotfix. Be sure to follow Microsoft's instructions for making changes to the Windows Registry. The Service Pack link is also available.
http://support.microsoft.com/default.aspx?scid=kb;en-us;837011&Product=wrd2003
If you use Word 2007, open Word. Click the Office button at the top left corner. Select Word Options: (1) Trust Center, Trust Center Settings. Check the box under Developer Macro Settings - Trust Access to VBA Project object model; (2) On the left sidebar select Trusted Locations. Add New location, browse and add the following folder path for your Sylcount IV program. For Sylcount IV Gold: c:\Program Files\Sylvan\ScIVGold. For Sylcount IV Lines Only: c:\Program Files\Sylvan\ScIVLO.
If you use Word 2007 and the above changes do not resolve the error message, click the link below and follow instructions for the hotfix. Be sure to follow Microsoft's instructions for making changes to the Windows Registry. Click Here
The latest version of Sylcount® IV solves this problem. Go to Downloads and download the latest version. Be sure to download the file to a folder on your C: drive. Locate the install file after downloading, right click, Properties, Unblock file. Close dialog box. Windows 98, 2000, XP Home users, double click to install. Windows XP Pro, Vista and Windows 7 users, right click, Properties, unblock, close dialog box. Right click and run as Admin or double click to install. We suggest double clicking if you do not have or do not know your Windows Administrative password.
You may be entering information incorrectly. Be sure to check that your order #, product ID and password are entered correctly and in the correct field. These three items are case and number sensitive.
If you receive the same error message, follow instructions above under
"Problem Installing or Uninstalling."
Runtime error abnormal program termination. This error could be due to a corrupt corrupt global template in Word. It could also be due to Norton blocking Sylcount IV. Norton users should uncheck the "Office Plug In" box in Norton. The Microsoft link below gives instructions for resolving the global template problem as well as a link to Symantec for Norton issues.
http://support.microsoft.com/kb/320475
SERVER THREW AN EXCEPTION OR AUTOMATION ERROR
Norton Antivirus users may receive this error if using the Norton Office Plug-In. The easiest solution is to disable the Office Plug-In in Norton. If you still experience problems, please go to the Microsoft link below for resolution.
http://support.microsoft.com/default.aspx?scid=kb;en-us;246018&Product-=wrd20
If the page has moved, search for Knowledge Base article 246018 at Microsoft Support http://support.microsoft.com
This error can also be due to a corrupt global template. Please go to the Microsoft link below for resolution.
http://support.microsoft.com/kb/247028
Problem: When trying to upgrade your program from the Demo version to the purchased version, you get the above error message when trying to open Sylcount® IV.
Locate the
folder where you downloaded the install file or run the CD installation
again and select "Upgrade." Key in the order #, product ID and
password on the CD label or from the email if you ordered a Download.
If you need to download the install file again, be sure to right click,
Properties and Unblock file before attempting to install. See "Problem
Installing or Uninstalling" for details regarding your Windows operating
system. Vista and Windows 7 users may also need to disable the User Account
Control in Control Panel and/or right click, Compatibility tab and change
the compatibility mode.
Sylcount® IV RUNS EXTREMELY SLOW WHEN COUNTING FILES
Solution:
Disable the Norton Office Plug In from within the Norton Antivirus program.
If that does not solve the problem, disable scanning of Word documents
in Norton Antivirus, because Norton is scanning each document that Sylcount®
is attempting to read and count.
NO INSTALLS CAN BE FOUND IN THE DATABASE. BE SURE YOU HAVE ENTERED THE CORRECT ORDER #, ITEM AND PASSWORD
Re-enter the correct information from the CD jewel case or the email you received at the time of purchase. If you purchased prior to 4/25/05, download the latest version of Sylcount® and follow instructions above "Problem Installing or Uninstalling Sylcount IV."
Click the
following link to order your password
www.sylvansoft.com/spell-check-line-count-passwords.htm
SYLCOUNT IV IS NOT COUNTING ALL OF MY HEADERS & FOOTERS IN WORD 2003
As of Monday, 8/14/06, our Programming Department found that Microsoft has made changes to Word 2003 & 2007 via updates to Windows. Microsoft made changes to Word 2003 & 2007 with regard to certain formatting codes only. The format code changes are for the end of page codes and headers/footers which are now completely gone after page one of the document. Sylcount IV does count the document correctly as handed to us from Microsoft. Since Microsoft's documentation and specification sheets, do not correspond with what Microsoft has changed in Word 2003 & 2007 documents, we do not currently have a solution to the problem with regard to the elimination by Microsoft of the afore mentioned format codes.
In light
of this current development, we want to advise you that if you choose
the option in Sylcount IV to include the counting of headers and/or footers,
Sylcount IV will count the headers and footers on page one only.
CANNOT OPEN OR START WORD OR WINWORD
1. If you have Norton Antivirus, uncheck the Office Plug In check box. McAfee Antivirus software may also have additional Office plug in options. Be sure to set your security options in your antivirus program to allow access to Microsoft Office.
2. If you have Word 2003, you may also need to change security levels within Word. Go to Tools, Options, Security, Trusted Publishers. Check the Trust All Installed Add-Ins and Templates and Trust Access to Visual Basic Project. OK.
3. Another option is to leave Microsoft Word open when running Sylcount IV.
4. Open Microsoft
Word. Select Help, Detect and Repair.
5. If you have Word 2007, following instructions below under "Word 2007 and Security Settings."
Open Microsoft Word. Select Help, Detect and Repair.
For Word 2007, open Word 2007, click the Microsoft Office Button icon, then Word Options, Resources, Select Diagnose under the Run Microsoft Diagnostics section. Select Continue, Start Diagnostics. Or from your Windows Desktop, go to Start, All Programs, Microsoft Office, Microsoft Office Tools, Microsoft Office Diagnostics, Continue or Run Diagnostics Again.
"I BELIEVE THERE IS A COUNTING DISCREPANCY BETWEEN SYLCOUNT IV AND A MANUAL COUNT OF MY DOCUMENTS."
Reboot your computer before recounting the same documents again, to clear the Windows resources.
To compare counts between Sylcount IV and Microsoft Word, create a counting setup for Sylcount IV to count alphanumeric characters only, with no other counting options selected. Then compare to Microsoft Word's characters with no spaces. Be sure to deselect headers, footers and footnotes in Sylcount IV. Word does not include those in their character count.
Make sure you are creating and counting using the same versions of Microsoft Word with the same Service Packs and updates from Microsoft. Sylcount IV cannot take into consideration any conversion where Microsoft Word has converted from one program to another. The document will have been changed by Word upon conversion or opening.
If you still believe there is a counting difference, you will need to gather all of the information below and send to Technical Support.
1) A problem
document. One or two documents only. X over patient name and
other critical information such as a medical record number. Make sure
that the number of characters in the document doesn't change.
2) A Sylcount
Invoice with "only" the problem document(s) listed and counted
by
Sylcount, with no other documents on the Invoice. The file name on document
you
send must match the file name on the Sylcount Invoice.
3) Send the cfg file along with the problem document(s). The Sylcount IV .cfg file is located at c:\program files\sylvan\ScIVGold or LO, where the name of the file is ScIVGold.cfg or ScIVLO.cfg
4) Indicate which counting/billing option you are using to count the problem document. Please be specific.
5) Along with the Sylcount Invoice and the Sylcount count on that Invoice, you must indicate your manual/hand count as compared to the Sylcount Invoice count. Any difference or discrepancy must be documented exactly. A manual or hand count of the document does not mean that Word's word/line count has been used to compare to Sylcount's count, other than the description above with regard to the alphanumeric character comparison.
Once we've
received all of the information requested, your problem will be addressed
by the technical staff.
YOU RECEIVE AN ERROR MESSAGE WHEN YOU TRY TO OPEN OR TO SAVE A FILE TYPE THAT WAS BLOCKED BY YOUR REGISTRY POLICY SETTINGS IN WORD 2003 OR IN WORD 2007
Word 2003 users see Word 2003 and Security Settings here.
For Word 2007 see Word 2007 and Security settings below.
If the security setting changes do not resolve the problems click the link below and follow Microsoft's instructions:
http://support.microsoft.com/kb/922849/en-us
When attempting to count documents in Word, you receive the error message "could not open file" and the counting process terminates. Your antivirus software may be blocking access to Microsoft Word. Uncheck any Office Plug In box you find in your antivirus software.
Complete information can be found at the following web site:
http://support.microsoft.com/kb/329820/en-us
If you receive the same error, follow instructions for your version of Word under topic "SYLCOUNT IV COULD NOT COUNT SELECTED FILES, IT MAY BE A PROBLEM WITH WORD" below.
SYLCOUNT IV COULD NOT COUNT SELECTED FILES, IT MAY BE A PROBLEM WITH WORD
Word 2003 users open Word, click Help, Detect and Repair. Word 2007 users, open Word, click the Office button, Select Word Options, Resources, Diagnose, run Diagnostics.
Word 2003 users see Word 2003 and Security Settings here.
For Word 2007 see Word 2007 and Security settings below.
WORD 2003 AND SECURITY SETTINGS
Open Word, select Tools, Options, Security, Macro Security. Under the Trusted Publishers tab select Trust all add-ins and templates and Trust Access to the Visual Basic Project, then OK. Select Macro Security again, select the Security Level tab and set to Low, then OK.
WORD 2007 AND SECURITY SETTINGS
Open Word 2007, click the Office button in the upper left hand corner. Select Word Options, Trust Center, Trust Center Settings, Trusted Locations, Macro Settings. Check the box for Developer Macro Settings, Trust Access to VBA project object model and enable all macros. OK.
Select Trust Center, Trust Center Settings, Trusted Locations. Add new location and Browse. Computer, Local disk C:\Program Files (or Program Files X86) \ Sylvan. OK. Check box under Subfolders of this location are trusted. OK. OK.
On left sidebar select Add-Ins. Under Manage, click the down arrow, Templates and Go. In the Templates and Add-Ins dialog box choose Add. Select Computer on left sidebar, Local disk C: \ Program Files (or Program Files X86) \ Sylvan \ ScIVGold (or ScIVLO). Select ScLOInv.dot and ScLORpt.dot. OK. OK. Close Word and reboot your computer.
RUNNING SYLCOUNT IV IN WINDOWS VISTA AND WINDOWS 7
Error message when attempting to run Sylcount IV in Microsoft Vista or Windows 7: "cannot access the specified device path or file may not have appropriate permissions." Disable User Account Control in Control Panel. Follow steps under "Problem Installing or Uninstalling Sylcount IV" above.
COMPUTER ASSOCIATES ANTIVIRUS SOFTWARE IS REPORTING A PROBLEM OR DISABLING SYLCOUNT IV
Computer Associates antivirus software including CA Trust, Roadrunner, Antivirus 2009 and any other CA antivirus software is deleting or disabling Sylcount IV program files that are necessary to run your Sylcount IV program. They are falsely reporting that Sylcount contains a virus or a Trojan. Computer Associates is asking for customers experiencing this problem to contact them directly at 800-225-5224, press option 1.
If Computer Associates is not able to resolve this problem, Sylvan Software recommends that you download another antivirus software program. Disable your Internet connection. Uninstall your CA antivirus software, then install another antivirus software program. Enable or reconnect to the Internet.
You may need
to "Repair" Sylcount IV. Double click the ScIVG20.exe or ScIVLO20.exe
file that you downloaded. If you cannot locate the file, you may download
again, by clicking the Download link at the top of this page. If you have
a CD ROM, reinstall Sylcount IV and select "Repair."
This error is caused when Sylcount IV dll files were moved or deleted by another program. Run "Repair" by selecting the installation file on your CD, the downloaded file on your PC , or download from http://www.sylvansoft.com/allproducts.htm for your version of Sylcount IV, either Lines Only or Gold. Follow instructions above "Problem Installing or Uninstalling Sylcount IV."
HOW DO I SAVE MY SYLCOUNT IV COUNTING OPTIONS?
You may back
up your counting options by saving the following file: ScIVGold.cfg or
ScIVLO.cfg
located at c:\program files\sylvan\ScIVGold or ScIVLO
After uninstalling
Sylcount IV from one PC and reinstalling to a new PC, just paste the .cfg
file to the Sylcount IV folder as listed above.
Sylvan Software Sales
1-800-235-9455Tollfree from
US & Canada
Local: 719-495-7469
Fax: 719-532-9993
Address: 6825 Silver Ponds Heights Road, #111, Colorado Springs, CO
80908
Sylvan Software Technical
Support
Phone: 719-495-4145 Fax: 719-532-9993